Financial Assistance
Financial Hardship Support
People can experience financial hardship for many reasons. When this happens, managing rates and charges can become difficult.
If you are struggling to meet payments, we can work with you to find a supportive and practical way forward. We take a flexible approach, focus on reducing financial stress, and aim to support people through challenging circumstances.
How we can help
If you are experiencing financial difficulties, there are several ways we can help, such as:
- negotiation of special arrangements to pay rates and charges
- write-off of accrued interest
- deferral of rates and charges against your estate
- financial assistance through one of three partner local welfare agencies who provide $65 vouchers towards rate payment.
Related articles
- Rates Enquiry - general rates information or ask your rates question.
- Rates Refund - request a refund on your rates account.
- Pensioner Concession Application - apply for a pensioner concession on your rates.
Next steps
- You'll receive an acknowledgement with your request number.
- We will call you to discuss your situation and how we can help.
- We will notify you of the outcome of your application.
Time frames
We will review your application, and you will receive an outcome within 14 days.
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