Rates Refund
Rates Refund

Rates Refund

Rates Refund

If you've overpaid or made a payment to the wrong rates account, you can apply for a refund.
Last updated on: 31 January 2026
In this article
In this article

Rates Refund

If you've overpaid or made a payment to the wrong rates account, you can apply for a refund.
However, if your account is in arrears, we cannot process a refund request.

Raise a request

Before you begin

  • Have your rate account number ready, this can be found on your rates notice.
  • The rate account must be up to date and not in arrears.
  • Please attached proof of payment e.g. bank statement. Statement must show BSB, Account Number and transaction details.

Next steps

  1. You'll receive an acknowledgement with your request number.
  2. City of Newcastle will assess your application and contact you if we need further information or to discuss your situation.
  3. We will notify you of the outcome of your application.

Time frames

A response will be provided to you within 10 business days. Processing of approved refunds may take up to 21 business days.