Rates Enquiry
About your rates
Your rates help fund essential services and facilities across our community - including roads and footpaths, cycleways, playgrounds, libraries and waste services.
Around half of City of Newcastle's income comes from rates, with the remainder funded through grants, fees and charges, development contributions and investment income.
When to use this form
Use this form if you need to:
- get help understanding your rates notice or any of the charges listed
- check your eligibility for pensioner concessions
- stop receiving your rates notice via the eNotices portal and switch to postal delivery
- submit documents to us, such as a Power of Attorney or account authorisation
FAQs
Instalment due dates
How rates are set
How your rates are calculated
I paid my rates in full for the year, will I still get quarterly notices?
Rates notice is in previous owners name / when will the property be in my name
Next steps
- You'll receive an acknowledgement with your request and tracking numbers, allowing you to monitor its progress in our Customer Portal.
- We will reach out to you to discuss your enquiry and send you a notification when we complete your request.
Time frames
We will respond to your enquiry within 3-5 business days.
Thank you for providing feedback.
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