Postal Address Change
Postal Address Change

Postal Address Change

Postal Address Change

If you need to change the postal address for your Rates notice, notify us.
Last updated on: 26 March 2026
How you receive your rates notice will determine how you can update your details.

Rates notice via email

  • If you receive your rates notice by email, update your details on the eNotice website.
  • If you would like to get your rates notice by email, register on the eNotice website using the eNotice reference number on your latest notice.

Rate notice via post

If you receive your rates notice by mail, update your details using the below form.

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Raise a request

Before you begin

Have your rate account number ready, this can be found on your rates notice.

Next steps

  1. You'll receive an acknowledgement with your request and tracking numbers, allowing you to monitor its progress in our Customer Portal.
  2. We will update your postal address on your rate account and notify you when we complete your request.

Time frames

Change of address requests are actioned within 5 business days.