Missing or Stolen Bin
Missing or Stolen Bin

Missing or Stolen Bin

Missing or Stolen Bin

Notify us if your bin is missing or stolen, or if you have found a misplaced bin.
Last updated on: 08 April 2026
In this article
In this article
Before reporting a bin as missing or stolen, take a moment to check around your street. Bins are sometimes moved or accidentally taken by neighbours.
If you're still unable to find your bin, we'll arrange a replacement for you.

Found or abandoned bins

If you find a misplaced red lid bin (general waste) or green lid bin (green waste) that is not yours, let us know.
After notifying us, leave the abandoned bin on the kerbside for collection.
If the bin has a yellow lid (recycling bin), notify our contractor on 4920 1455.

Related articles

  • Missed Collection - notify us if your bin wasn't collected.
  • Broken Bin - if your bin is broken, let us know so we can fix or replace it.

Raise a request

Before you begin

Consider your bin size - Our bin sizes vary depending on the bin type and the property it services. You can review the various sizes within the request form.

Next steps

  1. You'll receive an acknowledgement with your request and tracking numbers, allowing you to monitor its progress in our Customer Portal.
  2. A replacement bin will be organised for you at no cost and delivered to your home/business.
  3. You will receive a notification once your request is completed.

Time frames

Bins are typically replaced within 1 - 2 weeks.