Missed Bin
If your bin hasn't been collected by 4pm on your regular collection day, report a missed service.
Why bins may be missed
Bins may be missed for a variety of reasons, such as:
- The bin may be blocked by a parked vehicle.
- The bin was not placed on the kerb by 5am (our collections start from 5:15am).
- Inclement weather conditions or truck breakdowns, which might delay our service.
- Limited access to the street due to road works or temporary closures - our drivers may return later in the day if they couldn't enter your street at the usual time.
Raise a request
Before you begin
- Please wait until after 4pm on your collection day before reporting a missed service, unless it appears that all other bins on your street have been collected and yours was not.
- General waste and green waste bin - Complete this form within two business days of your collection day. If you report a missed service after two business days, your bin won't be serviced until your next regular collection day.
- Recycling bin - Complete this form within 24 hours of your missed collection. If you report a missed service after this time, your bin won't be serviced until your next regular collection day.
Next steps
- You'll receive an acknowledgement with your request and tracking numbers, allowing you to monitor its progress in our Customer Portal.
- Please leave the bin on the kerb until its collected, including weekends.
- You will receive a notification once we complete your request.
Time frames
Typically, your missed collection will be serviced within three business days from when you reported the missed service.
Helpful links
- Get it right on bin night - help us make sure your bins don't get missed on collection day.
- Using Your Bins - find out what you can put in your kerbside bins.
- Bin Collection Days - find out when your bins are serviced and what to do if your collection day falls on a public holiday.
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