City of Newcastle - My Services Registration Enquiry

My Services Registration Enquiry

Get the most out of your My Services account with easy access to information, support, and guidance.

Last updated on: 31 January 2026

In this article

My Services Portal Account
Registration
Support FAQs
Support FAQs - Organisation
Need further assistance?
Next steps
Time frames

My Services Portal Account

Your My Services portal gives you a single, centralised view of your business with us, making it easier and more convenient to manage your interactions. You can lodge applications and requests at a time that suits you, with digital forms prepopulated using your portal information.

This platform provides an efficient and seamless lodgement experience, improving your access to information and reducing the time and effort needed to engage with our services.

The portal also allows you to:

view and track your requests with us
view and track your applications with us
view and make secure payments
update your contact details and personal information.

All in one place.

Important

Updating your contact details in your myServices account will not update your rates information.

To update property rates related details, please refer to the Rates - Change of postal address page.

Registration

How to register

Click the Register / Sign In button at the top right of this page.
On the login screen, select "Don't have an account?"
Choose "Register using Email" to begin the registration process.
Provide your full name, contact details, and residential address when prompted.
Follow the on-screen instructions to complete your registration.

Password requirements

Your password must be a minimum of 12 characters
1 uppercase, 1 lowercase, 1 numeric character and 1 special character.

Support FAQs

Where do I view my outstanding payments?

Password reset

I haven't received my registration email

Already registered but can’t log in

What is Multifactor Authentication?

To help keep your account secure, City of Newcastle uses Multifactor Authentication (MFA).

You'll be asked to verify your identity every 60 days using one of the following methods:

A verification link or code sent to your registered email address
An authentication app such as Microsoft Authenticator or Google Authenticator
If you've switched devices and can no longer access your MFA method, you may need to request an MFA reset, use the form below to submit your request.

I have not received my multifactor verification email

I need to change my name

Support FAQs - Organisation

How to register an organisation

You can register your business with us and link your contacts directly to your portal account for quick and convenient access.

Complete the registration form - when filling out the registration form, make sure you tick "Are you registering an organisation?"
The person who completes the registration will automatically become the default contact for your organisation.
If you need to change this later, simply let us know using this form.

Managing your contacts

Add additional contacts - once your account is set up, you can add more contacts or users by selecting "Manage Contacts" in your portal.
When adding a new contact, choose their permission level.
Permissions explained:
Administration Level - can manage your organisation's contact list and update communication preferences.
Non-Administration Level - limited functionality for basic access.
Send invitation - after you click Save, an invitation will be emailed to the new user. They'll need to follow the prompts in that email to complete their registration.

Need further assistance?

We can help

Submit a request with your Portal account question and we will get back to you.

Make an Enquiry

Next steps

You'll receive an acknowledgement with your request number.
Our Team will review your request for support and reply with the best course of action, password reset or troubleshooting help.
Once your request has been completed, you will receive a notification.

Time frames

We typically process support requests within 3 days.

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