Parking Meter Refund
Parking Meter Refund
A parking meter refund allows you to request reimbursement if you were overcharged due to a faulty parking meter. If you believe the meter was not working correctly, please report the fault so we can investigate and arrange repairs.
Report a faulty parking meter
Reporting a faulty meter does not exempt you from a penalty. If a meter isn't working, you must use another payment method or a different meter. You are still required to pay for parking and stay within the signed time limits.
Payment methods
The information we need to process your refund will depend on the payment method you used.
EasyPark
Mobile pay
Physical credit or debit card
Payment reciept
Related articles
- Illegal Parking - report vehicles that are illegally parked on public roads but are not considered abandoned.
- Abandoned Vehicles - report a vehicle left on the street for longer than a month and the owner is unknown.
Raise a request
Before you begin
When lodging your request, you will have the option to attach photos or other supporting documents.
Location matters!
Providing specific details about the location of the meter helps us identify and address it quickly. Please include cross streets, meter number, house numbers, or identifying landmarks.
Next steps
- You will receive an acknowledgement with your request number
- Our team will review your application and the supporting documentation you have provided to ensure you are eligible. If additional information is required, we will reach out to you.
- Once your request has been completed, you will receive a notification.
Time frames
Our team will endeavour to provide a response within three weeks.
Thank you for providing feedback.
We will use this information to improve this page.