General Enquiry Form
When to use this form
If you've browsed our service catalogue and can't find what you're looking for, you can submit a general enquiry, and we'll help direct it to the right place.
Help us respond faster
Our service catalogue lists many common requests and dedicated online forms. Where available, using these options sends your request directly to the right team and can help avoid delays.
Raise a request
Before you begin
When lodging your request, you will have the option to attach photos or other supporting documents.
Location matters!
Providing specific details about the location of the issue helps us identify and address it quickly. Please include cross streets, house numbers, or identifying landmarks.
Next steps
- You'll receive an acknowledgement with your request and tracking numbers, allowing you to monitor its progress in our Customer Portal.
- Once your request has been completed, you will receive a notification. Please note that the completion of your request may mean the work/investigation has been actioned, scheduled, or considered for future planning.
Time frames
Response times for general enquiries may vary depending on the nature and complexity of the request. All general enquiries are triaged to ensure they're sent to the right team for processing and response. Using a dedicated form, where available, will usually result in a faster response.
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