Food Safety
Our Environmental Health Officers help protect the community by doing regular, unannounced inspections of local food businesses like restaurants and cafes to ensure food handling and hygiene practices are compliant.
Report to us
You can report any concerns you have regarding the preparation, handling or quality of food.
Food safety concerns we investigate include:
- suspected food poisoning
- poor hygiene during food handling
- foreign objects found in food
- food sold or served past its use-by date
- misleading food labels or advertising.
National food safety standards, such as:
- staff training
- personal hygiene
- cleanliness of equipment
- cleanliness of a premises.
Related articles
- Pre-purchase Inspection Application - If you are considering buying a food business and wish for City of Newcastle to conduct a compliance inspection.
Raise a request
Before you begin
When lodging your request, you will have the option to attach photos or other supporting documents.
Location Matters
Providing specific details about the location of the food business helps us address your request quickly. Please include cross streets, house numbers, or identifying landmarks.
Next steps
- You'll receive an acknowledgement with your request and tracking numbers, allowing you to monitor its progress in our Customer Portal.
- Your request will be reviewed and assigned to a Health Inspector. An inspection of the premises will be carried out, and any health or safety concerns identified will be addressed directly with the business operator.
- Once your request has been completed, you will receive a notification.
Time frames
- For high risk food complaints, we will investigate within a week.
- Low risk food complaints, we will investigate within a month.
Helpful links
- Scores on Doors - Assessment process
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