City of Newcastle - Bulk Waste Voucher

Bulk Waste Service - Voucher

Our on-demand bulk waste service helps you dispose of items too big for your kerbside bins, such as mattresses, old furniture and broken appliances. The service is provided at your request, rather than a scheduled neighbourhood collection, so you can get rid of your bulky wastes when it suits you.

You can choose from two service options:

Self-haul voucher

Dispose of items faster by taking them to Summerhill Waste Management Centre. This option allows a greater variety of wastes than the kerbside collection. Request a voucher online.

Kerbside collection

Have your bulk waste items collected from the kerbside of your property. To book a collection, check your property eligibility and learn about what items are accepted as part of this service.

What you can dispose of

Accepted items service comparison

You can dispose of up to two cubic metres of bulk waste per service. The items accepted through each service option are outlined below.

Items	Self-haul voucher	Kerbside collection
Mattresses, bed frames and bases	Yes	Yes
Household appliances and electronics, such as vacuum cleaners, TVs, computers and handheld kitchen appliances	Yes	Yes*
Whitegoods that do not contain refrigerant gases, such as washing machines, clothes dryers, microwave ovens, dishwashers and hot water tanks	Yes	Yes
Bicycles, BBQs and other scrap metal	Yes	Yes
Furniture such as lounges, chest-of-drawers, bedside tables and chairs	Yes	Yes
Carpet, rugs and linoleum (rolled and tied)	Yes	Yes
Toys and sporting goods	Yes	Yes
Small tree branches less than 100mm thick (bundled and tied)	Yes	Yes
All other garden waste, such as lawn clippings and tree stumps	Yes	No
Car tyres and rims (maximum of five per voucher)	Yes	No
Mirrors, windows, shower screens, solar panels, other glass items	Yes	No
Building waste e.g. concrete, bricks, tile, stone, plasterboard and soil	Yes	No
General (red-lid bin) garbage, food waste and bean bags	Yes	No
Household (yellow-lid bin) recyclables	Yes	No
Asbestos waste, including asbestos contaminated soil - Conditions apply, see below.	Yes	No
Problem wastes accepted at the Summerhill Community Recycling Centre, such as paint, oil and batteries. Standard quantity limits apply.	Yes	No
All other liquids, gases and hazardous/poisonous items, such as cleaning chemicals, pesticides and hobby chemicals.	No	No

E-Waste

To ensure electronic items are recycled, residents are encouraged to take them to Summerhill Waste Management Centre. Up to 10 items are accepted free per visit. Conditions apply.

What you need to know

Service entitlement

You can request up to two services per 12-month period (either kerbside collection or self-haul voucher).
Each service allows disposal of up to two cubic metres of bulk waste.
Entitlement applies per residential rated property, not per occupant.
You must live at the property to request a service.
Unused entitlements do not carry over.
The 12-month rolling period starts from the date of your last service.
Example: If you used the service in February and October, your next service is available from February the following year.

Voucher conditions

Proof of occupancy

On-site requirements

Asbestos wastes

You can use your self-haul voucher to dispose of up to 100kg of asbestos only.

The following conditions apply:

Once you have received your voucher, you must pre-book asbestos waste 24 hours prior to disposal on 02 4974 2000. Bookings can be made between 8am and 5pm, Monday to Friday (excluding public holidays). No other types of bulk waste may be brought in with the asbestos.
Normal charges will apply for quantities above 100kg.
Loads of asbestos waste over 100kg (including asbestos contaminated soil) or more than 10 square metres of asbestos sheeting must be registered with the NSW Environment Protection Authority. To comply with this requirement, customers with loads exceeding 100kg must scan the QR code provided by staff upon exit at the outbound weighbridge.
Note: You can't dispose of asbestos through our kerbside collection service.

Raise a request

Before you begin

You can dispose of these items at Summerhill Waste Management Centre, free of charge, without using the bulk waste service:

White goods (excluding fridges, freezers and refrigerant air-conditioners).
E-waste (up to 10 items free per visit).
Products containing embedded batteries accepted at the Summerhill Community Recycling Centre, such as e-bikes and e-scooters, cordless vacuum cleaners and ride-on toys.
Household (yellow-lid bin) recyclables, including flattened cardboard.
Conditions apply.

Request a Voucher

Next steps

You'll receive an acknowledgement with your request number.
Our team will review your request and your property's service entitlements. If eligible, a voucher will be issued to you via email or post, as per your requested method.
Your voucher will include helpful information about visiting Summerhill Waste Management Centre.

Time frames

Vouchers are typically generated within three working days of request. This may take longer during periods of high demand; please refer to the timeframes below.
Digital voucher (by email): Please allow up to 14 working days.
Printed voucher (by post): Please allow up to 21 working days.

Bulk Waste Voucher